FAQs

Frequently Asked Questions (FAQ) - wtackleou Shop

Orders & Shipping

Q: How long does shipping take?
A:

  • Within Estonia: 3-7 business days (€18 flat rate).

  • International: 3-17 business days (€28 flat rate).

  • Free shipping on all orders over €380.

Q: Do you ship worldwide?
A: Yes! We ship to most countries. Shipping costs and times vary by location.

Q: How can I track my order?
A: After dispatch, you’ll receive a tracking number via email. Use it on the carrier’s website for real-time updates.

Returns & Refunds

Q: What is your return policy?
A: Unsatisfied? Return any unused item in its original packaging within 45 days of delivery for a full refund. Return shipping is free!

Q: How do I initiate a return?
A: Email support@wtackleou.shop with your order number. We’ll provide a prepaid return label and instructions.

Q: How long does a refund take?
A: Refunds are processed within 5 business days after we receive the returned item. The funds may take additional time to appear in your account.

Product & Warranty

Q: Are your products durable?
A: Absolutely! Our shelves, cosmetic organizers, and home goods are made from high-quality materials. All products come with a 1-year warranty against defects.

Q: What does the warranty cover?
A: The warranty covers manufacturing defects and material flaws. It does not cover damage from misuse, accidents, or normal wear and tear.

Q: How do I make a warranty claim?
A: Contact us at support@wtackleou.shop with your order number, photos of the issue, and a description. We’ll guide you through the process.

Payment & Security

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard), PayPal, and bank transfers.

Q: Is my payment information secure?
A: Yes! We use encrypted payment gateways and do not store your financial details.

Contact & Support

Q: How can I contact customer service?
A: Reach us via:

  • Email: support@wtackleou.shop (response within 24-48 hours).

  • Phone: +372 5622 2266 (Mon-Fri, 9 AM-5 PM EET).

  • Address: Harju maakond, Tallinn, Kristiine linnaosa, Kadaka tee 4, 10621, Estonia.

Q: Do you offer bulk or wholesale discounts?
A: Yes! Email us at support@wtackleou.shop for custom pricing on large orders.

Sustainability

Q: Are your products eco-friendly?
A: We prioritize sustainable materials (e.g., recycled plastics, FSC-certified wood) and minimal, recyclable packaging.

Q: Do you offset carbon emissions from shipping?
A: Yes! We invest in carbon offset programs to neutralize our shipping impact.

Can’t find your question?
Email us at support@wtackleou.shop, and we’ll happily assist!

Thank you for choosing wtackleou Shop! 🌿